Refund Policy
Last Updated: January 2025
At rumisesora, we're committed to your satisfaction with our budget control education programs. This policy outlines how we handle refund requests and what you can expect throughout the process. We believe in fair treatment and clear communication when it comes to financial matters.
Day Review Period
You have two weeks from purchase to evaluate our learning materials and decide if they meet your needs. No questions asked during this window.
Fair Assessment
We review each refund request individually. Your specific circumstances matter, and we consider them when making decisions.
Original Payment Method
Refunds go back to your original payment method. This keeps things straightforward and protects both parties.
Eligibility Requirements
Timeframe Matters
Full refunds are available within 14 days of purchase for most programs. After this period, we assess requests on their merit but cannot guarantee approval. Programs longer than six months have different terms that we'll explain during enrolment.
Course Access History
We track how much content you've accessed. If you've completed more than 30% of a program, refund eligibility changes. This policy exists because our costs increase as you use more materials and instructor time.
Technical Issues
Platform problems that we can't resolve quickly may qualify you for a refund regardless of other factors. We document technical issues carefully and work with you to find solutions before considering refunds.
Medical or Personal Circumstances
Life happens. Health issues, family emergencies, or major life changes may warrant special consideration even outside normal refund windows. We'll need documentation but approach these situations with understanding.
How to Request a Refund
Submit Your Request
Email support@rumisesora.com with your order number and reason for requesting a refund. Be specific about your circumstances. The more detail you provide, the faster we can process your request.
Response within 24 hoursInitial Review
Our team examines your account activity, purchase date, and stated reasons. We may ask follow-up questions or request additional information to understand your situation better.
1-2 business daysDecision Notification
You'll receive an email explaining our decision. If approved, we outline the next steps. If denied, we explain why and may suggest alternatives like program transfers or extended access.
Within 3 business daysProcessing and Completion
Once approved, refunds typically appear in your account within 5-10 business days depending on your financial institution. Credit cards are usually faster than bank transfers.
5-10 business daysCommon Refund Scenarios
Early Withdrawal
You purchased a program but haven't started or have only viewed introductory materials within the first 14 days.
- 100% refund available
- No administrative fees
- Simple approval process
- Account access removed upon refund
Mid-Program Exit
You've been actively participating but need to leave the program due to circumstances beyond your control.
- Pro-rated based on usage
- Assessment of completed modules
- Documentation may be required
- Case-by-case evaluation
Program Transfer
The current program doesn't fit your needs, but you're interested in trying a different rumisesora offering.
- Full credit toward another program
- Valid for 12 months
- Available within 30 days of purchase
- One transfer per enrolment
Refund Processing by Payment Method
Important Considerations
- Downloadable materials cannot be returned once accessed. If you've downloaded course resources, this may affect refund eligibility.
- Live workshop attendance counts as program participation. Once you've joined a scheduled session, that portion of the program is considered used.
- Promotional pricing and discounts don't affect refund amounts. You'll receive back what you actually paid.
- We cannot refund third-party fees (like payment processing charges) that were deducted before we received payment.
- Refund requests must come from the original purchaser. We verify account ownership before processing any refunds.
- Corporate or bulk purchases have separate refund terms outlined in the business agreement.
Questions About Refunds?
Our support team handles refund inquiries daily. We understand these requests often come during stressful times, and we aim to make the process as smooth as possible. Reach out and we'll work through your situation together.
Email Support
support@rumisesora.com
Phone
+61 400 438 008
Office Location
67 Glenmore St, Brisbane QLD